SERVER DEPLOYMENT

Freemium accounts are perfect for learning and testing the Thinger.io platform with only a few limitations. However, for getting the best performance and reliability of this platform and access to some advanced features that are essential for professional use, it is necessary to deploy a private Thinger.io Server.

Private Instance Benefits

Thinger.io supports private cloud deployments that can be automatically launched from the pricing page. Private instances are isolated servers for each customer, so the instance is not shared with thousands of other users from our community.

The next list details every Thinger.io Private instance's advantages:

• 100% Private Server hosted in the cloud or on-premise.

• Unlimited sampling intervals

• Plugins System Deployment with different extensions available.

• File Storage System that allows saving context data or any kind of files

• Multiple User Support allows creating and managing individual customer accounts on the server.

• Multi-Tenancy Support with multiple web-console rebranding profiles and web domains hosted by just one server instance.

• Support for real-time data aggregation

Hosting options

Private instances can be deployed within minutes over the main cloud provider hosts, but also in an On-premise server:

Managing subscription

The administrator of a private instance of Thinger.io can edit the preferences of the subscription using the management portal. For this, access the website https://billing.stripe.com/p/login/00g9D1fN50SIcpOfYY, a One Time Password will be obtained and sent to the associated email address upon execution of the request.

This portal allows managing subscription preferences such as changing the administration email account, modifying payment details and also editing the subscription Addons for each license that has been contracted on the Thinger.io system:

Manage Payment Methods

It is possible to modify the payment method by accessing the section "Payment Methods", and choosing to make payments with a Credit Card or a Direct Debit that allows the domiciliation of the payment with SEPA transfers.

Addons contracting

Currently, Addons are contracted through the Thinger.io Billing department. Contact us for more information.

• App Rebranding: Businesses interested in application rebranding are invited to inquire. Customization options are offered to align the app with a brand’s identity, providing a seamless experience for users.

  • Brand Colors: The app’s color scheme can be customized to match a brand.

  • Logo and Icons: Default icons and logos can be replaced with custom ones.

  • Feature Adjustments: The app’s features can be tailored to better suit specific business needs.

• Extended Support: This option is recommended in order to obtain Thinger.io engineers' development support with a 24-48h response time. All accounts can use the community discussion forum to obtain support from other community developers.

Cancel subscription

Any subscription can be cancelled, with changes being applied at the end of the contracted billing period. Please note that Thinger.io does not refund partial subscription fees unless otherwise agreed.

To cancel a subscription:

1. Log in to the subscription management portal

2. Select the subscription to be canceled.

3. In the subscription administration panel, click on the cancel subscription option.