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Billing

Manage the subscription of your Thinger.io Cloud instance, its payment method and its invoices from the billing portal.

Feature2 min read

Billing opens the subscription portal of your Thinger.io Cloud instance, where you manage the plan you pay for, the payment method and the invoices. It is in the Administration menu of private instances, for administrators.

When to use it ​

  • To update the card or the bank account the subscription is charged to.
  • To download your invoices.
  • To change or cancel the subscription of the instance.

Open the billing portal ​

Console

  1. Open Billing

    In the console of your instance, go to Administration > Billing. The billing portal opens in a new tab.

    Main menu of the console with the Administration section: User Accounts, Cluster Hosts, Domains, Brands, OAuth2 Clients, Identity Providers, Proxies and Billing, highlighted
    Billing in the Administration menu

  2. Sign in with your billing email

    Enter the billing email of the subscription. The portal sends a one-time code to that address; enter it to open your subscriptions.

You can also open the portal directly at billing.stripe.com/p/login/00g9D1fN50SIcpOfYY.

API

The REST API of the instance does not manage the subscription. Use the billing portal.

CLI

The CLI does not manage the subscription. Use the billing portal.

AI

Agents connected through the MCP cannot manage the subscription. Use the billing portal.

What you can do in the portal ​

TaskWhere
Change the payment method (card or SEPA direct debit)Payment methods
See and download invoicesInvoice history
Change the planThe subscription of the instance
Cancel the subscriptionThe subscription of the instance, Cancel subscription. The cancellation takes effect at the end of the period already paid.

Add-ons ​

Some services are added to a subscription on top of the plan:

Add-onWhat it adds
Daily backupsDaily copies of the instance, on the plans that do not include them.
Priority supportDirect support from the Thinger.io team, besides the community forum.
White-label mobile appThe Thinger.io mobile app with your colors, logos and icons, and the features you choose to show.

Which plans offer each add-on is on Plans and limits. To add one, contact sales.

Limits ​

  • The portal manages Thinger.io Cloud subscriptions only. The free Cloud account has nothing to bill, and on-premise is arranged with Thinger.io as part of the Enterprise plan; see On-premise.
  • The billing email can differ from the email of the instance administrator.
  • What each plan includes is on Plans and limits.
Thinger.io CloudSubscribe to a private Thinger.io Cloud instance on the pricing page, sign in as its administrator and point your devices to it.Plans and limitsThe Thinger.io plans, the kinds of limits each one sets, and which features of the documentation need a given plan.